Tavino's Success Story: How a Small Restaurant in Kasterlee Replaced Takeaway Apps with WhatsApp and OrderLemon

In the heart of Kasterlee, a small Belgian town known for its charm and hospitality, a fusion restaurant called Tavino has redefined the way local eateries handle online orders. Specializing in Mediterranean-Asian cuisine, Tavino decided to step away from third-party takeaway platforms like Uber Eats and embrace a more direct, customer-friendly solution: WhatsApp Business, powered by OrderLemon.

The results? A remarkable €2,000+ in revenue in their very first week—all while selling on just six non-consecutive days.

Why Tavino Made the Switch

Like many small restaurants, Tavino faced the common challenges of high commission fees from delivery platforms, limited control over customer interactions, and the struggle to maintain a personal connection with their patrons. While apps like TakeAway and Uber Eats provided convenience, they also cut deeply into profits and left little room for branding and direct engagement.

That's when Tavino discovered OrderLemon, a WhatsApp-based e-commerce platform that allows restaurants to take orders and receive payments seamlessly—without the hefty commissions. By integrating OrderLemon into their WhatsApp Business account, Tavino was able to regain control over their sales while maintaining a smooth ordering process for their customers.

How Tavino Achieved €2K+ in Six Days

Switching to OrderLemon was a game-changer for Tavino. Here's how they made it work:

1. Seamless Ordering via WhatsApp – Customers could place orders directly through chat, making the process as easy as sending a message.
2. Direct Payments & No Extra Fees – Unlike TakeAway and Uber Eats, Tavino received full payment for their meals without having to share a percentage with a third-party platform.
3. Personalized Customer Interaction – Tavino built stronger relationships with customers by handling orders directly, providing recommendations, and answering questions in real time.
4. Strategic Marketing on Social Media – The restaurant leveraged Instagram and Facebook to promote their new WhatsApp ordering system, making it easy for customers to switch from traditional takeaway apps.
5. Efficient Kitchen & Pickup System – Without the pressure of delivery logistics, Tavino optimized their kitchen workflow and offered a smooth, organized pickup experience.

A New Era for Small Restaurants

Tavino's success proves that small restaurants don't need big platforms to thrive in the digital age. By using WhatsApp and OrderLemon, they've cut costs, increased profits, and improved customer relationships—all while keeping the ordering experience simple and efficient.

For small businesses looking to break free from high-commission platforms, Tavino's journey is an inspiration. If a small fusion restaurant in Kasterlee can achieve over €2,000 in just six days, imagine what's possible for other local eateries!